Last Updated: January 11, 2025
At AI Calling Assistant, we strive to provide high-quality AI-powered calling automation services that help businesses improve their customer interactions, lead generation, and appointment scheduling. Due to the nature of our digital and virtual services, we do not offer refunds once a service is delivered. However, we are committed to ensuring your satisfaction and offer unlimited revisions to make sure our solution meets your expectations.
Please read the full details of our Return & Refund Policy below.
1. No Refunds
Due to the custom and digital nature of our services, once you place an order or engage in a project with AI Calling Assistant, we are unable to offer refunds. This includes services like:
- Inbound and outbound AI calling automation
- Lead generation through AI systems
- Answering customer inquiries and booking appointments via AI
- Any other AI-powered service provided
2. Unlimited Revisions
Although we do not provide refunds, we want to ensure your satisfaction with our services. If you are not satisfied with the initial delivery, we offer unlimited revisions at no extra cost to address your concerns and refine the service to better meet your business needs. Please contact us promptly at support@aicallingassistant.com if you require adjustments or revisions.
- Revision Process: Once you provide feedback, our team will review your comments and make the necessary changes. Depending on the complexity of the revision, it may take up to 7 business days for us to implement changes.
- Requesting Revisions: You can submit requests for revisions via email or through our live chat support. Please provide clear and detailed instructions so we can better understand your needs.
3. Delivery Times
Our standard service delivery time is between 7 to 14 days, depending on the complexity of the service. If you have specific time constraints or need expedited delivery, please let us know prior to engaging our services, and we will do our best to accommodate your needs. Any significant delay in the delivery of services will be communicated to you promptly.
4. Exceptions
There may be exceptional cases in which a refund could be considered on a case-by-case basis, such as:
- Failure to deliver the service as agreed upon (e.g., we do not provide the agreed AI functionality or the service is not accessible as per the scope outlined in the contract).
- A technical issue on our end that prevents us from delivering the service within a reasonable time frame.
In such cases, please contact us directly at support@aicallingassistant.com, and we will review your situation. However, we still reserve the right to evaluate each situation on a case-by-case basis.
5. Service Availability
We aim to deliver all services as agreed, but please note that due to the digital and automated nature of the services, occasional technical issues may arise that can affect performance. In such cases, we will work swiftly to resolve any issues. While we do not provide refunds for service interruptions, we offer our full commitment to resolving technical issues promptly through our support channels.
6. Contacting Us
If you have any questions or concerns about your service, require revisions, or have issues related to delivery, please contact us at:
- General Inquiries: hi@aicallingassistant.com
- Support: support@aicallingassistant.com
- Contact Us: contact@aicallingassistant.com