Last Updated: January 11, 2025
At AI Calling Assistant, we are dedicated to providing high-quality AI-powered calling automation services that help businesses streamline their customer interactions and optimize their sales processes. This Delivery Policy outlines how we deliver our services, the expected timelines, and what you can expect throughout the process.
1. Service Delivery Times
Our typical service delivery time is between 7 to 14 days, depending on the complexity and scope of the AI calling automation solution you have selected. The time frame may vary based on factors such as:
- The specific requirements of your business (e.g., number of calls to automate, complexity of scripts, etc.)
- Availability of the necessary information and assets from your side (e.g., customer data, appointment schedules, etc.)
- Customization level of the AI calling system
We will provide you with an estimated delivery date upon the commencement of the project, and we will make every effort to meet or exceed this timeline.
2. Project Milestones and Communication
To ensure a smooth process and manage expectations, we break down the service delivery into clear milestones. You will be updated regularly on the progress of your project. Here’s what you can expect during the delivery process:
- Initial Consultation: After you sign up for our services, we will schedule an initial consultation to understand your business needs, objectives, and preferences. This consultation will help us tailor the solution to fit your requirements.
- Development and Customization: Based on our discussions, our team will begin customizing the AI system to automate your inbound and outbound calls. This may include creating custom scripts, integrating with your CRM system, and setting up lead generation processes.
- Review and Testing: Once the AI system is ready, we will run tests to ensure everything is working as expected. We will then provide you with access to the system for your review and feedback. This is when you can request revisions or adjustments to the system.
- Final Delivery: After your review and approval, we will finalize the system setup and deploy it to your environment. This includes full integration, functionality checks, and any required training on how to use the system.
3. Delays and Issues
While we aim to provide services within the stated delivery window, there may be unforeseen delays due to technical challenges, complexity of customization, or other factors outside our control. If any delays occur, we will notify you promptly and provide a new estimated delivery date.
Some reasons for delays could include:
- Additional customization or changes requested during the development phase
- Delays in receiving necessary information from your team (e.g., lead data, script approvals, etc.)
- Technical issues related to integration with third-party systems
4. Delivery Method
Once your AI calling automation system is ready, we will deliver the service via a secure platform. This may include:
- Providing you with access to an online dashboard or platform where you can monitor and manage the AI system
- Sending you an integration file, API keys, or any other necessary credentials to set up the system on your infrastructure
- Conducting training sessions, if necessary, to ensure your team can use the system effectively
For any issues related to the delivery or setup, our support team is available to assist you via email, live chat, or phone.
5. Post-Delivery Support and Revisions
After the delivery of your service, you will have access to our Unlimited Revisions policy to ensure the system meets your needs and expectations. If you encounter any issues or need adjustments to the AI system, you can request revisions at any time by contacting us at support@aicallingassistant.com.
- Response Time for Revisions: We strive to respond to all revision requests within 24-48 hours and make the necessary changes within 3-7 business days, depending on the scope of the revisions.
- Ongoing Support: We provide ongoing support to address any questions or issues you may encounter with the system after it has been delivered. Our customer support team can help with troubleshooting, optimizations, and updates to the system.
6. Service Availability
While we work to provide consistent and uninterrupted service, please note that no system can be guaranteed to be free from downtime. AI Calling Assistant will take all reasonable steps to ensure system uptime but is not responsible for any disruptions due to external factors, including internet outages, server issues, or third-party system failures.
7. Special Delivery Conditions
If you have specific delivery requirements or need an expedited service, please let us know in advance. We will do our best to accommodate special requests, and we may be able to expedite delivery for an additional fee, depending on the complexity of the project.
8. Contact Information
If you have any questions or concerns regarding the delivery of our services or need more information about our delivery process, feel free to contact us:
- General Inquiries: hi@aicallingassistant.com
- Support: support@aicallingassistant.com
- Contact Us: contact@aicallingassistant.com